Too many of us in Enterprise IT ignore this one critical thing about infrastructure management.
Users: we have huge egos. “My infrastructure is mine. I’ll do whatever I want with it. If your tech can’t keep up, too bad and screw you. I’ll buy something from someone else who “gets it”. I’ll post all over social media about how much you suck.”
Vendors: we’re slow and sniveling. “I can’t ever make demands of my customers. I can’t call them out when they mess up. They’re the smart ones. I’m just slinging tech. I’ll drop everything and get right on this.”
USERS: DO NOT UPDATE YOUR INFRASTRUCTURE WITHOUT FIRST ENSURING ALL VENDORS SUPPORT THE UPDATE.
Unless you’re new to the field, you know better. The IT infrastructure is not your toy. Your title? Who cares. Are you the Founder? It’s still not yours, it belongs to the business. Period.
VENDORS: MONITOR YOUR TECH STACK CONSTANTLY. UPDATE YOUR DOCUMENTATION CONSTANTLY. NOTIFY YOUR CUSTOMERS PROACTIVELY.
Unless not a single person on the team has ever done this, you know better. Your tech doesn’t exist in a vacuum. You’re a user of *something* and you know you ignore the warnings – you’re human! But you’re a vendor now and you need to know and act better.
LET’S BUILD SUCCESS TOGETHER.