Author: seanmmasters

Lover of amazing wife, startup strategy, and simplifying all the things.

Tracking customer training courses completed

Someone asked for some guidance on how an organization can track what trainings a customer has completed. If you're using Salesforce as your CRM and tracking course completion using Google Sheets, I recommend making a new object for this and then looking at an automation tool such as Zapier to automate data entry: Google Sheets … Continue reading Tracking customer training courses completed →

Sales Compensation & Ramp Goals for New Hires

Sales comp is a huge challenge for a lot of companies. Recently, someone asked me for advice on a comp plan design that takes the "new hire" factor into account and I sent them the following: Give the new hires a full-year compensation plan like anyone else would get, and then,Based on start date we … Continue reading Sales Compensation & Ramp Goals for New Hires →

Intel on SaaS company metrics

Interested in the metrics behind SaaS companies like Outreach, Talend, Gitlab and ~500 others? If you are, you need to check out GetLatka. I've recommended this site to a lot of my friends and colleagues in the ops world (revenue ops, sales ops...) His superpower is convincing SaaS founders to give up their metrics. Go … Continue reading Intel on SaaS company metrics →